At Frog and Bee Media, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the data you provide to us.

1. Information We Collect

We collect information that is necessary to provide you with high-quality graphic and web design services. This includes:

• Contact Details: Name, email address, and phone number.
• Business Information: Company name, registration details, and VAT numbers (where applicable).
• Project Content: Brand assets, images, and text provided for your website or designs.
• Technical Data: IP addresses and browsing behavior when you visit our website (via cookies).

2. How We Use Your Information

We use your data strictly for business purposes, including:

• Generating quotes and processing invoices.
• Communicating during the design and development process.
• Registering your .co.za domain and setting up hosting services.
• Providing ongoing website maintenance and support.
• Sending occasional updates regarding our services (you may opt out at any time).

3. Data Storage and Security

• Security: We implement industry-standard security measures to prevent unauthorized access, disclosure, or loss of your personal information.
• Retention: We keep your project files and contact details for as long as you are an active client. Following project completion, we retain records as required by South African tax and business laws.

4. Third-Party Sharing

We do not sell or rent your data to third parties. We only share information with trusted partners necessary to fulfill our services, such as:

• Domain Registrars: To secure your website address.
• Hosting Providers: To set up your digital infrastructure.
• Payment Processors: To facilitate secure transactions.

5. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act, you have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your data.
• Object to the processing of your data for marketing purposes.

6. Use of Cookies

Our website may use cookies to improve user experience. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

7. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Information Officer: Liz Heenen

Email: liz@frogandbeemedia.co.za 

Phone: 063 383 4869